1. What is your return policy?
We offer a hassle-free 5-day return policy on eligible orders. If you're not satisfied with your purchase, you can request a return within 5 days after delivery.
2. How can I request a return or replacement?
Simply contact our customer support with your Order ID and the reason for your request. Our team will guide you through the return or replacement process.
3. Which products are not eligible for return?
Returns are not accepted for:
- Used or damaged products
- Products without original packaging
- Customized or personalized items
- Clearance or final sale products
4. How long does it take to receive my refund?
After your returned item is inspected and approved, your refund will be processed within 5–7 business days to your original payment method.
5. Can I exchange my product?
Yes. Exchanges are available within 5 days of delivery, subject to product availability. Contact our support team to initiate an exchange.
6. Who pays the return shipping charges?
If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping cost. For all other returns, shipping charges are the customer's responsibility.
7. What should I do if my order arrives damaged?
Please contact us within 48 hours of receiving your order with clear photos or videos of the damaged item. We'll arrange a replacement or provide a suitable resolution as quickly as possible.
8. How can I track my return or replacement status?
Once your return or replacement request is approved, our support team will keep you updated via email or WhatsApp until the process is completed.
